Refund policy

Return & Refund Policy

Effective Date: August 9, 2026

This Return & Refund Policy explains how returns, exchanges, and refunds are handled for purchases made from seednook. We aim to provide clear and transparent information to ensure a consistent customer experience.

1. Business Information

2. Return Eligibility

We accept returns for both defective and non-defective products.

To be eligible for a return:

  • The return request must be made within 30 days of delivery.

  • The item must be new, unused, and in its original packaging.

  • The product must be returned in a condition suitable for resale, unless the return is due to a defect or damage.

Returns that do not meet these conditions may not be accepted.

3. Exchanges

We accept exchanges for eligible items within the same 30-day return period.

If you would like to request an exchange, please contact us using the contact information provided below. Exchange availability may depend on product availability.

4. Return Method

All approved returns must be sent by mail.

Once your return request has been reviewed and approved, we will provide the necessary return instructions and, where applicable, information regarding the return shipping label.

Please do not send a product back before receiving return instructions from our team.

5. Return Shipping

For eligible returns within the United States:

  • Return shipping is free.

  • A prepaid return label will be provided at no cost when applicable.

  • Return instructions will be provided after the return request has been approved.

If a return does not qualify for free return shipping, our team will inform you before the return is processed.

6. Refunds

After we receive and inspect your returned item, we will notify you of the status of your refund.

If the return is approved:

  • The refund will be issued to the original payment method.

  • Refund processing generally takes 5–7 business days after approval.

Depending on your bank or payment provider, additional processing time may be required before the refund appears on your account statement.

7. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, please contact us as soon as possible.

Please include your order number and, when appropriate, clear photographs of the product and packaging so that we can review the issue and provide the appropriate next steps.

8. Shipping Information

Our current shipping information is:

  • Order Cut-Off Time: 5:00 PM

  • Handling Time: 1–2 business days

  • Estimated Delivery Time: 5–8 business days

  • Shipping Cost: Free within the United States

Delivery times are estimates and may vary due to factors outside our control, including carrier delays, weather, holidays, or other unforeseen circumstances.

9. Payment Methods

Available payment methods may include:

  • Credit and debit cards

  • PayPal

  • Apple Pay

  • Google Pay

  • Shop Pay

Payment options displayed at checkout may vary depending on availability and eligibility.

10. Contact Information

If you have any questions regarding returns, refunds, exchanges, or your order, please contact us:

seednook

7426 E 46th St
Tulsa, OK 74145
United States

Phone: +1 717-623-6723
Email: support@seednook.shop
Website: https://www.seednook.shop/

We are happy to assist with questions regarding your order and return process.